Customer Help
Our happiness team is always here to assist.
Common purchase questions answered
Orders and Shipping
It takes 1-3 business days to process your order before it ships. Once shipped, delivery within most countries usually takes 7-10 business days. You’ll receive a shipping confirmation email with a tracking number once your order has shipped, so you can track its progress.
You can contact us to change the delivery address at any time before shipment. You can contact us via online chat or email.
After shipment, we will send the tracking number by email. You can track the order status by using the tracking number or the order number.
We do not store any credit card information. Payment security is provided by Stripe and PayPal.
We do not charge sales tax. But some countries may collect import taxes, and this is the responsibility of the customers.
Sure. We ship worldwide.
Usually, yes. Only very large volume products may be shipped in multiple packages.
If you need to exchange an item
Returns and Exchanges
We support returns within 30 days of receiving the package. Just contact us for the return address.
If customers receive the wrong products, we will resend new ones for free.
If you receive damaged products, we will resend new ones for free.
Contact us before returning to get the return address.
Contact us as soon as possible to change the correct address. Once the goods are shipped, the delivery address cannot be changed.
You can contact us at any time before shipment to cancel the order.
The products that we will continue to list can be pre-purchased. The products that will no longer be sold cannot be pre-purchased.